Martinsburg Service Center Refund Policy: Exclusions & RA Process
- (304) 267-8810
- service@mscco.us
- 123 Reliance Rd, Martinsburg WV 25403
No refunds on shipping, special order and electrical parts. For any other refund, a RA number must be provided before the refund will be processed.
todd wilkinsonJanuary 22, 2026.Trustindex verifies that the original source of the review is Google. Outstanding business!! Got an appointment, discussed what I needed fixed and they were ahead of schedule and got me fixed sooner that I thought. Great communication. Very professional firm.Owen MorelandDecember 22, 2025.Trustindex verifies that the original source of the review is Google. We’ve had consistently great experiences with this shop. Everyone is very kind, knowledgeable, and transparent about what’s actually going on with the car. My wife was told by AutoZone that her alternator was bad after a battery replacement, but we brought it here for a second opinion and they confirmed the alternator was perfectly fine, which saved us a lot of time and money. I’ve also had spark plugs and ignition coils replaced, along with an oil change and transmission flush, and they were able to get me in quickly and take care of everything without hassle. We trust them and will absolutely keep using them for future service.Tavonna LebreDecember 19, 2025.Trustindex verifies that the original source of the review is Google. Martinsburg service center is fantastic. Resonable rates 5 star work. All the staff are very personable and friendly and answer any and all questions you have. I highly recommend them for your needs.Ken StroechDecember 10, 2025.Trustindex verifies that the original source of the review is Google. Good, fast & efficient job today.Erin YostDecember 8, 2025.Trustindex verifies that the original source of the review is Google. Samantha StoltzNovember 25, 2025.Trustindex verifies that the original source of the review is Google. I’ve been to Martinsburg service center twice and both times have been just such a positive experience. Firstly can we talk about the car service?!? I mean not having to pay for an additional expense or miss a day of work sitting around! Then when it was done they came and got me so I didn’t have to add and extra step to my evening with my family! Truly a blessing. The rest of the experience was just as good went for a complete and total work up on everything. They were fair, quick, considerate and notified me regarding the one minor thing they found (a bulb out). Just really great service all around! Then a few months later I started hearing a noise from my car it was loud and I was nervous to drive it. I call late one evening and Nick got someone to check it out ASAP (honestly he tried to get me there that night but I live across town so didn’t work but still). Once they figure out what it was they told me it could be a day before he could get me in but if they had any free time they would work me in. My car was done that evening. Again another day where that ride service came in handy, Truly appreciate the service and the people who work here. Everyone was kind, professional and they just cared! Would recommend!James YowellNovember 8, 2025.Trustindex verifies that the original source of the review is Google. AnxietyNovember 5, 2025.Trustindex verifies that the original source of the review is Google. Margaret HooglandOctober 16, 2025.Trustindex verifies that the original source of the review is Google. How about Ten Stars, and More ! Made an appointment very easily for a convenient appointment time, for repair of a headlight. All details were provided in advance, including approximately cost and time needed; I spent that time in the very comfortable customer section. Nick checked me in, and Todd performed the repair. Each member of your team has always been very polite and informative as I have been there a few times for a different car. I encourage Everyone to take a walk along the "Wall of Certifications"...You'll be amazed and be even more certain you have have come to the right place! I'm very grateful to be a customer for a "Small Business," which is truly Giant in its manner of business. Many Thanks to All.Ervin BarnesSeptember 4, 2025.Trustindex verifies that the original source of the review is Google. Great place Great people.
- (304) 267-8810
- service@mscco.us
- 123 Reliance Rd, Martinsburg WV 25403
- (304) 267-8810
- service@mscco.us
- 123 Reliance Rd, Martinsburg WV
Mon – Fri | 8am-5pm
Closed on Sat & Sun
